🔄 𝗥𝗘𝗧𝗨𝗥𝗡𝗦 & 𝗘𝗫𝗖𝗛𝗔𝗡𝗚𝗘
🔄 RETURNS & EXCHANGE
At MD Outfits, customer satisfaction is important to us. If you are not completely satisfied with your purchase, eligible items may be returned or exchanged according to the following policy.
Exchange Period
Customers may request an exchange within 7 days of receiving the order.
Eligibility for Return or Exchange
To qualify, the item must be:
- Unworn, unused, and unwashed
- In its original condition
- With all original tags and labels attached
- Free from stains, perfume, damage, or alterations
Items that do not meet these conditions may not be accepted.
Size Exchange
If you need a different size, you may request an exchange subject to stock availability. If the requested size is unavailable, our Customer Care team will assist you with available options.
Damaged or Incorrect Item
If you receive a damaged, defective, or incorrect item, please contact MD Outfits Customer Care as soon as possible. Clear photos or videos of the product may be required for verification.
Return Shipping Charges
For exchanges due to size, preference, or other customer-related reasons, return and re-delivery charges may be payable by the customer. If MD Outfits sends an incorrect or verified defective item, applicable delivery charges will be handled by MD Outfits.
Non-Returnable Items
Items that have been worn, washed, altered, damaged after delivery, or returned without original tags are not eligible for return or exchange.
Sale & Promotional Items
Sale, clearance, or specially discounted items may have different return or exchange conditions. Any applicable restrictions will be mentioned with the product or promotion.
Refunds
Where a return is approved for a refund, it will be processed according to the applicable payment method and after the returned item has been received and inspected by our team.
How to Request a Return or Exchange
Contact MD Outfits Customer Care through our Contact Us page and provide your order details, reason for the request, and any required photos or videos.
Important: Please do not send any product back before contacting our Customer Care team and receiving return instructions.